JIB e-Academy and Solutions
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News and Events   »   Leading Call Center School Opens Branch in Libis QC

Leading Call Center School Opens Branch in Libis QC
The Philippine Star
Monday, September 10, 2007

A leading learning institute for call center training open in Libis, Quezon City on September 17. Located at the heart of cyber city in Eastwood, JIB e-Academy & Solutions provides fresh graduates and undergraduates a jump-off point to this sunshine industry “ while giving long-time professionals an option for a career shift from less financially rewarding

Owned and operated by the Joji Ilagan Center Foundation Inc. the academy already has branches in the cities of Davao, General Santos, Butuan, Marawi and Ilo-Ilo and is a consistent leader in providing quality and relevant training to aspiring career people in the contact center industry.

“The dynamism of the call center industry in the Philippines makes it very appealing to the young  professionals of this generation simply because it nows an individual to climb up the corporate in fast-paced and challenging work environment, which is also very fruitful in the financial asset,” said JIB e-Academy president, educator and business leader Joji Ilagan Bian.

"Sadly, not all people who want to join this industry can make it, simply because they lack the skills for a call center position. JIB e-Academy addresses this specific need. We give you the skills to get you a job and a career in the call center industry, “ Bian added.

Although the industry has embraced graduates from various fields, lack of communication and technical skills prevents many landing a job in a call center.

This is evident in the report of the National Statistics Office citing a staggering 7.4 percent  unemployment and 18.9 percent underemployment in the business process outstanding and contact center industry as of April 2007 even amid projections that it can generate up 2 million jobs by 2010.

To help solve that skills problem, JIB e-Academy offers programs that suit individual needs through interactive training, which includes call simulation, interactive English language training, handling inbound and outbound calls, customers relations and work values, ethics, and one-on-one coaching in an atmosphere specifically designed to be both productive and fun. Trainees may choose from available training courses that best suit their needs.

That Fast Track course takes only 20 hours, the Standard course 40 hours, and the comprehensive course 25 days, all carried out through immersion, comprehension and expression of spoken English which is a must for any call center agent. The well-rounded training gives its graduates an edge that sets them for success in the industry.

JIB e-Academy has forged strategic partnership with leading call center players like Sykes, Teletech, eTelecare, Advance Contact Solution, Accenture, Six Eleven Global Solutions and Viventis Search Asia in order to maximize its reach in the industry. Through these partnership JIB e-Academy graduates are given their full shot of joining the ranks of agents in top call center in the country.

JIB e-Academy and Solutions is located at Tumble Tots Building, E. Rodriguez Avenue, Libis Quezon City (tel. 6876375,0917-7111088, or email jib.eacademy@gmail.com). Enrollment is now going on and scholarship slots are available.